Bibliography
Adrian Slywotzky. “Getting Rid of the Guesswork.” Business
Week, August 28, 2000.
“Ambitious Plan to Cut Drug Use in Half.” Naples Daily
News. August 29, 1999.
http://www.naplesnews.com/today/florida/d266816a.htm. Internet document.
America’s Promise: The Alliance for Youth. “Why the Five
Fundamental Resources Matter: A Reassessment of the Evidence.” By Peter L.
Benson and Gary Walker. Alexandria, Virginia, April 27, 1998.
http://63.98.236.133/FivePromises/whymatter.cfm. Internet document.
American Association of State Highway and Transportation Officials. Primer
on Contracting 2000. http://www.aashto.org/info/primer/primer_1-18.html.
Internet document.
American Highway Users Alliance. Unclogging America’s Arteries:
Prescriptions for Healthier Highways, by Cambridge Systematics, Inc.
Washington, DC, November 1999. http://highways.org/cdrom/unclog.html. Internet
document.
American Management Association. “More than One-Third of Job Applicants
Deficient in Reading & Math Skills, Says American Management Association
Survey.” New York, New York, April 12, 1999.
http://www.amanet.org/research/specials/skillshrt.htm. Internet document.
American University, OJP Drug Court Clearinghouse and Technical Assistance
Project. Drug Court Activity Update: Composite Summary Information.
Washington, DC, February 29, 2000.
Armey, Rep. Dick, Sen. Larry Craig, Rep. Dan Burton. US Congress. Results
Act: It Matters Now, Washington, DC, 1997.
Arnett, Grace-Marie. Empowering Health Care Consumers through Tax
Reform. Ann Arbor: the University of Michigan Press, 1999.
Barr, Stephen. “Retirement Wave Creates Vacuum.” Washington
Post, May 7, 2000.
Barrett, Katherine, and Richard Greene. “Beyond Performance.”
Governing, November 1999.
Biddle, Frederick M. “A Special News Report About Life on the Job and
Trends Taking Shape There.” The Wall Street Journal, August
31, 1999.
Bishop, Richard. “Automatic for the People.” ITS World,
March/April 2000.
Bishop, Richard. “Low-Speed Automation.” ITS World,
November/December 2000.
Boys and Girls Clubs of America. “Louis Harris Survey Reveals: 52% of
Alumni Say ‘Boys & Girls Club Saved My Life.’” Atlanta,
Georgia, September 15, 1999. http://www.bgca.org/news/19990915_harrissurvey.asp.
Internet document.
Braddock, Douglas. “Occupation Employment Projections to 2008.”
Monthly Labor Review, November 1999.
http://www.bls.gov/opub/mlr/1999/11/art5abs.htm. Internet document.
Bureau of Justice Statistics. Truth in Sentencing in State Prisons.
Washington, DC, January 1999. http://www.ojp.usdoj.gov/bjs/pub/pdf/tssp.pdf.
Internet document.
Bureau of Labor Statistics. “Employee Tenure in 2000,”
Washington, DC, August 29, 2000. http://www.bls.gov/new.release/tenure.nr0.htm.
Internet document.
“Business-to-Business E-Commerce Seen Soaring.” Reuters,
January 26, 2000.
California Department of Transportation. Final Report on the Finance
Provisions of the AB 680 Transportation Project Development Franchise
Agreements, by Price Waterhouse. Sacramento, California, February 22, 1991.
Consultant’s report.
California Health Care Foundation. “The Future of the Internet in
Health Care.” By Robert Mittman and Mary Cain. Oakland, California,
January 1999.
“Canada Scraps Citizen Database,” Wired News Report, May
30, 2000. http://www.wired.com/news/politics/0,1283,36649,00.html. Internet
document.
Cappelli, Peter. “A Market-Driven Approach to Retaining Talent,”
Harvard Business Review, January-February 2000.
Carbone, James. “Reinventing Purchasing Wins the Medal for Big
Blue.” Purchasing Online. September 16, 1999.
“Career Evolution.” The Economist, January 29, 2000.
Carnevale, Anthony P. “Beyond Consensus: Much Ado about Job
Training.” Brookings Review, Fall 1999.
Center for Private Conservation. The Tragedy of the Commons Revisited:
Politics vs. Private Property. By Randy T. Simmons, Fred L. Smith, and Paul
Georgia. Washington, DC, 1996.
Clayton, Robert M. “Missouri’s Experience with Drug
Courts.” Spectrum: The Journal of State Government. Winter
1999.
Cohen, Stephen S., J. Brandford DeLong and John Zysman. University of
California at Berkeley. “Tools for Thought: What Is New and Important
About the ‘E-conomy.’” February 27, 2000.
http://www.econ161.berkeley.edu/OpEd/virtual/technet/Tools_for_Thought.html.
Internet document.
“Collaborative Research Internet Traffic Still Growing, Snafus Still
Occurring, But Report Details Why So Much Actually Works.” PR Newswire,
Financial News, March 3, 1999.
Conlin, Michelle, and Peter Coy. “The Wild New Workforce.”
Business Week, December 6, 1999.
Consortium for Policy Research in Education. Rethinking the Allocation of
Teaching Resources: Some Lessons from High Performing Schools. By Karen
Hawley Miles and Linda Darling-Hammond. Philadelphia, Pennsylvania, 1997.
Corporate University Xchange. “Annual Survey of Corporate University
Future Directions.” 1999.
Correction Industries Association. PIE Certification Program.
Baltimore, Maryland, 1999. http://www.corrections.com/industries/cia/PIE.html.
Internet document.
Correctional Industries Association. “Total Cumulative PIE Data: 1979
through 1st Quarter 1999.” PIE Certification Program. Baltimore,
Maryland, 1999. http://www.corrections.com/industries/cia/totalpiedata.html.
Internet document.
Correctional Industries Association. Listing of Certified Prison Industry
Enhancement Programs. Baltimore, Maryland, December 31, 1999.
Coy, Peter. “The Creative Economy.” Business Week, August
28, 2000.
Criminal Justice Institute, Inc. The Corrections Yearbook 1998.
Middletown, Connecticut, February 1998.
Criminal Justice Policy Council. “Statistical Tables On Parole And Time
Served.” Austin, Texas, 1999.
http://www.cjpc.state.tx.us/stattabsparoleandtimeserved.html. Internet
document.
Criminal Justice Policy Council. Elderly Offenders in Texas Prisons.
By Pablo Martinez, Eric Benson, Kim Harrison, Curt Lansing, and Michelle Munson.
Austin, Texas, January 1999.
Criminal Justice Policy Council. Oranges to Oranges: Comparing the
Operational Costs of Juvenile and Adult Correctional Programs in Texas.
Austin, Texas, January 1999. http://www.cjpc.state.tx.us/CPD97DOC.pdf. Internet
document.
Criminal Justice Policy Council. Sourcebook of Texas Adult Justice
Population Statistics, 1988-1998. Austin, Texas, November 1999.
http://www.cjpc.state.tx.us/Thesourcebook.pdf. Internet document.
Criminal Justice Policy Council. Statistical Tables on Recidivism
Rates. Austin, Texas, January 5, 2000.
http://www.cjpc.state.tx.us/stattabsrecidivismrates.html. Internet document.
Criminal Justice Policy Council. Update in Statewide Recidivism Rates of
Offenders Released from Texas Prisons. Austin, Texas, September 6, 2000.
Daniel McGinn. “College Online.” Newsweek, April 24,
2000.
Deloitte Consulting and Deloitte & Touche. “At the Dawn of
e-Government: The Citizen as Customer.”
http://dc.com/obx/pages.php?Name=DawnEgovernment. Internet document.
Deloitte Consulting and Deloitte & Touche. “The Emergence of the
e-Health Consumer.” 1999. http://dc.com/pdf/e-health.pdf. Internet
document.
Dent, Harry S. Jr. The Roaring 2000s: Building the Wealth and Lifestyle
You Desire in the Greatest Boom in History. New York: Touchstone, 1998.
Department of Human Services. Budget Management Services. “Texas
Medicaid Expenditure Information,” Austin, Texas, August 15, 2000.
DiIulio, John J. Jr. “Stop Crime Where it Starts.” New York
Times. July 31, 1996. http://www.brook.edu/views/op-ed/diiulio/19960731.htm.
Internet document.
Dodge, John. “Health Care’s Soldiers Think the Net Could Be Their
Savior.” Special to The Wall Street Journal Interactive Edition,
November 2, 1999.
Downes, Larry and Chunka Mui. Unleashing the Killer App: Digital
Strategies for Market Dominance. Boston: Harvard Business School Press,
1998.
Drucker, Peter. “Beyond the Information Revolution.” The
Atlantic Monthly, October 1999.
“Editor’s Choice: Agricultural Technology Growth.”
Powerize.com, March 22, 2000.
Education Commission of the States. “Governing America’s Schools:
Changing the Rules,” by the National Commission on Governing
America’s Schools. Denver, Colorado, November 1999.
Education Intelligence Agency. Measure for Measure: A Magnified Look at
Standardized Test Scores. By Mike Antonucci. Carmichael, California,
1999.
Ehrlich, Isaac, and Zhiquiang Liu. “Sensitivity Analyses of the
Deterrence Hypothesis: Let’s Keep the Econ in Econometrics.”
Journal of Law and Economics, April 1999.
Employee Benefits Research Institute. EBRI Health Benefits Databook.
Washington, DC, 1999.
Employment Policy Foundation. “Upgrading Workplace Skills:
Businesses’ $300 Billion Annual Investment.” By Anita U.
Hattiangadi. Washington, DC, April 10, 2000.
http://www.epf.org/backg/2000/ib20000410.html. Internet document.
Employment Policy Foundation. Issue Backgrounder. Washington, DC,
April 10, 2000.
Eng, Catherine, James Pedulla, G. Paul Elleazeer, Robert McCann, and Norris
Fox. “Program of All-inclusive Care for the Elderly: An Innovative Model
of Integrated Geriatric Care and Financing.” Journal of the American
Geriatrics Society, February 1997.
Evans, Philip and Thomas Wurster. Blown to Bits: How the New Economics of
Information Transforms Strategy. Boston: Harvard Business School Press,
2000.
Farabee, David, Michael Prendergast, Jerome Cartier, and Harry Wexler.
“Barriers to Implementing Effective Correctional Drug Treatment
Programs.” The Prison Journal. June 1999.
Federal Bureau of Investigation. “Uniform Crime Reporting Program
Preliminary Annual Report.” Washington, DC, May 7, 2000.
http://www.fbi.gov/pressrm/pressrel/pressrel00/99prelan.htm. Internet
document.
Federal Highway Administration, Office of Highway Policy Information.
Highway Statistics 1998. Washington, DC, May 2000.
http://www.fhwa.dot.gov/ohim/hs98/hs98page.htm. Internet document.
Federal Highway Administration. “Design Build Projects Approved Under
SEP-14.” Washington, DC, May 2, 2000.
Federal Reserve Bank of Dallas. “The Right Stuff: America’s Move
to Mass Customization.” By W. Michael Cox and Richard Alm. Dallas, Texas,
1998. http://www.dallasfed.org/htm/pubs/annual/arpt98.html. Internet
document.
Federal Trade Commission. “Privacy Online: Fair Information Practices
in the Electronic Marketplace.” Washington, DC, May 2000.
Figura, Susannah Zak. “The Human Touch.” GovExec.Com,
September 2000. http://www.govexec.com/features/0900/0900s1.htm. Internet
document.
Fonseca, Brian. “Security Means Never Having to Say ‘I Love
You.’” Civic.com, July 7, 2000.
http://www.civic.com/civic/articles/2000/0703/web-2lov-07-07-00.asp. Internet
document.
Frazis, Harley, Maury Gittleman, Michael Horrigan, and Mary Joyce.
“Results from the 1995 Survey of Employer-Provided Training.”
Monthly Labor Review, June 1998.
Friedman, Thomas. “Landgrab.com.” The New York Times,
January 18, 2000.
Friel, Brian. “Agencies Make Few Changes to Outsourcing Lists.”
GovExec.Com Daily Briefing, February 29, 2000.
http://www.govexec.com/dailyfed/0200/022900b1.htm. Internet document.
Friel, Brian. “Congress Creates Performance-Based Organization.”
Government Executive Daily Briefing, July 14, 1998.
http://www.govexec.com/dailyfed/0798/071498b1.htm. Internet document.
Fullerton, Howard N. Jr. “Labor Force Participation: 75 Years of
Change, 1950-1998 and 1998-2025.” Monthly Labor Review, December
1999. http://www.bls.gov/opub/mlr/1999/12/art1abs.htm. Internet document.
“Full House: Growing Inmate Population has Lawmakers Scrambling for
Alternate Solutions.” Dallas Morning News, April 9, 2000.
Gallop-Goodman, Gerda. “My Car Gets a Whole New Meaning.”
American Demographics Forecast, September 2000.
General Services Commission. “Facilities Construction and Space
Management Division, Facilities Leasing Program.” Austin, Texas.
http://www.gsc.state.tx.us/leasing/index.html. Internet document.
General Services Commission. State of Texas Facilities Master Plan.
Austin, Texas, July 1, 1998.
George Mason University, Mercatus Center. “Performance Report
Scorecard: Which Federal Agencies Inform the Public?” By Jerry Ellig.
Arlington, Virginia, May 3, 2000. http://www.mercatus.org/scorecard/. Internet
document.
George, Tischelle. “Ford And Trilogy Launch Web Company.”
Information Week, February 23, 2000.
http://www.informationweek.com/story/IWK20000223S0006. Internet document.
Geralds, John. “Ford and Trilogy Collaborate on Consumer Web
Site,” Vnunet.com, February 24, 2000.
http://www.vnunet.com/News/107194. Internet document.
Goldman Sachs. The Shocking Economic Effect of B2B. By Martin Brookes
and Zaki Wahhaj. London, England, February 3, 2000.
Goldsmith, Stephen. “The Coming Digital Polis,” City
Journal, Summer 2000.
http://www.city-journal.org/html/10_3_the_coming_digital.html. Internet
document.
Government of Australia, Centrelink. “About Us.”
http://www.centrelink.gov.au/internet/internet.nsf/about/coap_about.htm.
Internet document.
Greenman, Catherine. “Life in the Slow Lane,” New York
Times, May 18, 2000.
http://www.nytimes.com/library/tech/00/05/circuits/articles/18rura.html.
Internet document.
Guinto, Joseph. “Business to Business E-Commerce: Promise and Peril for
the Wannabe.” Investor’s Business Daily, March 8, 2000.
Hamilton, David P. “Inflection Point,” Wall Street Journal
Interactive Edition, April 17, 2000.
Hammer, Michael. “The Rise Of The Virtual Enterprise.”
Information Week, March 20, 2000.
http://www.informationweek.com/778/78uwmh.htm. Internet document.
Harper-Brown, Linda, and Jack Miller. “Population Overriding Texas
Roads.” The Dallas Morning News, July 30, 2000.
Hayes, Heather. “Paying for Network Performance.” Federal
Computer Week, May 22, 2000.
Health and Human Services Commission. Texas Medicaid in Perspective.
Austin, Texas, February 1999.
Heritage Foundation. “How Public-Private Partnerships Can Facilitate
Public School Construction.” By Ronald Utt. Heritage Backgrounder No.
1257. Washington, DC, February 23, 1999.
http://www.heritage.org/library/backgrounder/bg1257.html. Internet document.
Herzlinger, Regina E. Market Driven Health Care: Who Wins, Who Loses in
the Transformation of America’s Largest Service Industry. Reading,
Massachusetts: Perseus Publishing, 1997.
Hiller, Matthew, Kevin Knight, and D. Dwayne Simpson, “Prison-Based
Substance Abuse Treatment, Residential Aftercare and Recidivism.”
Addiction, Volume 94(6), 1999.
Hof, Robert D. “The Internet Economy: the World’s Next Growth
Engine.” Business Week Online, October 4, 1999.
“Influx of Design-Build Plans Enter Texas Highway Future.”
Engineering News Record, April 24, 2000.
Institute of Management and Administration. “High Turnover Among Hourly
Staff Prompts Greater Use of Incentives.” By Laime Vaitkus. Report on
Hourly Compensation, July 1999.
“Internet Economics: A Thinkers’ Guide.” The
Economist, April 1, 2000.
Iowa Department of General Services. ABC Adds Value: Using ABC at DGS
Printing and Records.
http://www.state.ia.us/government/dom/abc_add_value.pdf. Internet document.
ITS Australia. “ITS in Australia.”
http://www.itsa.uts.edu.au/article.html. Internet document.
J.D. Power and Associates. “2000 Automotive eCommerce Report v.1.0:
Consumer Perspectives on Build-to-Order Vehicles and ProcessSM.”
http://www.jdpa.com/studies/summary.asp?studyID=466&CatID=1. Internet
document.
Jones, Roland. “Cyber Savings: Businesses Use the Web to Cut Their
Costs,” ABCNEWS.com.
http://abcnews.go.com/sections/business/DailyNews/cuttingcosts991021.html.
Internet document.
Kaplan, Robert S. “City of Charlotte (A),” No. 9-199-036.
Cambridge, Massachusetts: Harvard Business School Press, February 5, 1999.
Kaplan, Robert S. “City of Charlotte (B),” No. 9-199-043.
Cambridge, Massachusetts: Harvard Business School Press, March 28, 1999.
Kaplan, Robert S., and David P. Norton. The Balanced Scorecard.
Boston: Harvard Business School Press, 1996.
Kelly, Kevin. New Rules for the New Economy: 10 Radical Strategies for a
Connected World. New York: Viking Penguin, 1998.
Kessler, Daniel, and Steven D. Lavit. “Using Sentence Enhancements to
Distinguish Between Deterrence and Incapacitation.” Journal of Law and
Economics, April 1999.
KPMG Peat Marwick LLP, Public Services. Organizations Serving the Public:
Transformation in the 21st Century. New York, January 1997.
Krane, Jim. “Kids Likely To Follow Parents To Prison: Experts Warn of
Trouble With Growing Incarceration Rate.” APB News, April 8, 1999.
http://www.apbnews.com/safetycenter/family/1999/04/08/children0408_01.html?s=syn.yahoo_prisoners0419.
Internet document.
Laabs, Jennifer. “Pick the Right People.” Workforce,
November 1998.
Laabs, Jennifer. “The New Loyalty: Grasp it. Earn it. Keep it.”
Workforce, November 1998.
Langston, Marv. “A Case for Navy’s Intranet.” Federal
Computer Week, April 10, 2000.
Laurent, Ann. “E-Invasion,” Government Executive, June
2000.
Lerman, Robert I. and Felicity Skidmore. Helping Low-Wage Workers:
Policies for the Future. Urban Institute, Washington, DC, August 1999.
http://www.dol.gov/dol/asp/public/futurework/conference/low-wage.htm. Internet
document.
Mahtesian, Charles. “Waiting for E-Com.” Governing.com Web
Guide, April 2000. http://www.governing.com/4web.htm. Internet document.
Manhattan Institute, Center for Civic Innovation. “Right-Sizing
Justice: A Cost-Benefit Analysis of Imprisonment in Three States.” By Anne
Morrison Piehl, Ubert Useem, and John J. DiIulio, Jr. New York, New York,
September 1999. http://manhattan-institute.org/html/cr_8.htm. Internet
document.
Maryland Council on Licensure, Enforcement and Regulation. CLEAR News,
Summer 2000. http://www.clearhq.org/newsletter.htm. Internet document.
Matthews, William. “HUD Lays Foundation for Web portal,”
FCW.COM, May 15, 2000.
McCafferty, Dennis, Christopher Elliott, and Kelly DiNardo, “News &
Views,” USA Weekend, March 28, 1999.
McGee, Marianne Kolbasuk. “It’s Official: IT Adds Up,”
Informationweek Online, April 17, 2000.
http://www.informationweek.com/782/productivity.htm. Internet document.
Meyer, George E. “A Green Tier for Greater Environmental
Protection.” ECOS: The Environmental Communiqué of the
States. Fall/Winter 1999.
Michigan Department of Consumer and Industry Services.
“Overview.” June 1, 2000.
Michigan Department of Consumer and Industry Services. “Serving
Michigan...Serving You.” July 3, 2000. http://www.cis.state.mi.us.
Internet document.
Montgomery, Gene. “Reducing Paper—Will It Ever Happen?”
Texas Oil & Gas Today, Winter 1999.
http://www.rrc.state.tx.us/ecap/togt.pdf. Internet document.
Morgan Quitno Press, “Morgan Quitno Press’ 6th Annual Safest City
Award: ‘Most Dangerous’ Rank Order.” Lawrence, Kansas,
November 22, 1999. http://www.morganquitno.com/cit00dang.htm. Internet
document.
Morgan Quitno Press. “Rankings of States in Most Dangerous/Safest State
Awards, 1994 to 2000.” Lawrence, Kansas, April 20, 2000.
http://www.morganquitno.com/dang9400.htm. Internet document.
Mothers Against Drunk Driving. “Drunk Driving: An Unacknowledged Form
of Child Endangerment.” By Janice Harris Lord. Dallas, Texas, July 6,
2000. http://www.madd.org/VICTIMS/child_endanger.shtml. Internet document.
Mothers Against Drunk Driving. MADD Statistics: DUI/DWI Arrests and
Convictions. Dallas, Texas, July 5, 2000.
http://www.madd.org/stats/stat_dui.shtml. Internet document.
Mothers Against Drunk Driving. Rating the States 2000. Dallas, Texas.
http://www.madd.org/Pub_Pol/rts2000. Internet document.
Multi-State Working Group on Environmental Management Systems. “EMSs,
Environmental Performance, and Compliance.” Final Draft. December 13,
1999. http://www.dep.state.pa.us/dep/deputate/pollprev/mswg/compliance.htm.
Internet document.
National Association of Manufacturers. “The NAM Annual Labor Day
Report: The State of Today’s American Workforce And Keys to Prosperity
Tomorrow.” Washington, DC, September 1, 1999.
http://www.nam.org/SearchDetailIssue.asp?ID=725&Type= NamTrak. Internet
document.
National Center for Policy Analysis. “The Private Sector is Closing the
Digital Divide,” Brief Analysis No. 331. By Blake Bailey. Dallas,
Texas, August 7, 2000.
National Center for Policy Analysis. Crime and Punishment in America:
1999. By Morgan O. Reynolds. Dallas, Texas, October 1999.
National Center for Policy Analysis. Does Punishment Matter? By Morgan
O. Reynolds. Dallas, Texas, August 17, 1998. http://www.ncpa.org/ba/ba101.html.
Internet document.
National Center on Addiction and Substance Abuse. Behind Bars: Substance
Abuse and America’s Prison Population. Columbia University. New York,
New York, January 1998.
National Education Goals Panel. Exploring Rapid Achievement Gains in North
Carolina and Texas. By David Grissmer and Ann Flanagan. Washington, DC,
November 1998. http://www.negp.gov/reports/grissmer.pdf. Internet document.
National Governor’s Association. “Information Technology:
Creating Real Change for Small Business.”
http://www.nga.org/Pubs/IssueBriefs/2000/SmallBiz.pdf. Internet document.
National PACE Association. PACE Capitation Rate Setting. Alexandria,
Virginia, August 1999.
“Nursing Homes With Bars: America’s Aging, Violent
Prisoners.” New York Times. July 6, 1997.
O’Brien, Timothy. “Thieves Lift More IDs off the Net: Con Artists
Finding Web a World of Easy Marks,” Houston Chronicle, April 2,
2000.
Occupational Safety and Health Administration. “Saving Lives, Helping
Business,” OSHA Online—Rego Magazine. October 6, 1999.
http://www.rego.gov/safety/oshaon.htm. Internet document.
Office of the US Trade Representative. “America and the World Trade
Organization.” http://www.ustr.gov/html/wto_usa.html. Internet
document.
Oregon Department of Administrative Services. “Online Property &
Evidence Sales,” Salem, Oregon, August 7, 2000. Computer printout.
Osborne, David and Peter Plastrick. The Reinventor’s Fieldbook:
Tools for Transforming Your Government. San Francisco: Jossey-Bass,
2000.
Osborne, David and Peter Plastrick. The Reinventor’s Handbook.
San Francisco: Jossey-Bass Inc., May 2000.
“Overall Crime Drops in Texas, But Robberies, Assaults Up
Slightly.” Dallas Morning News. June 15, 2000.
Palmer, Jay. “Handheld Gadgets are Hot Today, but the Future Belongs to
Wireless Phones.” Wall Street Journal, February 28, 2000.
Paone, Robert P., et al. “Medication Destruction and Waste Measurement
and Management in Long-term Care Facilities.” The Consultant
Pharmacist, January 1996.
Pennsylvania Office of Administration. “Gov. Ridge Says State’s
New ‘Friction-Free’ Business Website Proves to Be Immensely
Popular.” Harrisburg, Pennsylvania, March 30, 2000. Press release.
Peppers, Don and Martha Rogers. The One to One Manager: Real-World Lessons
in Customer Relationship Management. New York: Doubleday, 1999.
Perlman, Ellen. “Taking Tech Private.” Governing, May
2000.
General Services Commission. The State of Texas Electronic Commerce
Feasibility Study, by Phoenix Planning & Evaluation. May 1998.
Consultant’s report.
Port, Otis. “Customers Move into the Driver’s Seat,”
Business Week, October 4, 1999.
Public Law No. 103 §62, US Congress.
Public Utility Commission. Project 19616: Quarterly Update on Activities
in the ERCOT Wholesale Electric Market. Austin, Texas, March 2000.
Quinn, James Brian. Intelligent Enterprise. New York: The Free Press,
1992.
Reason Public Policy Institute. Privatization 1998: 12th Annual Report on
Privatization. Adrian Moore, ed. Los Angeles, 1998.
Reason Public Policy Institute. Privatization 2000: The 14th Annual Report
on Privatization, Wade Hudson, ed. Los Angeles, California, June 2000.
Reason Public Policy Institute. Race to the Top: The Innovative Face of
State Environmental Management. By Alexander Volokh, Lynn Scarlett, and
Scott Bush. Los Angeles, California, February 1998.
Reason Public Policy Institute. Reforming Financial Management In The
Public Sector: Lessons US Officials Can Learn From New Zealand. By Ian Ball,
Tony Dale, William D. Eggers, and John Sacco. Los Angeles, California, May 1999.
http://www.rppi.org/privatization/ps258.html#_Toc448314906. Internet
document.
Reason Public Policy Institute. Satellite Charter Schools: Addressing The
School-Facilities Crunch Through Public-Private Partnerships. By Richard
Seder. Los Angeles, California, 1999. http://www.rppi.org/ps256.html. Internet
document.
Reason Public Policy Institute. Simplify, Simplify: Alternate Permitting
at the State Level. By Christopher A. Hartwell. Los Angeles, California,
January 1999. http://www.rppi.org/ps253.html. Internet document.
Rich, Jude T. “Future Compensation Shock.” Compensation and
Benefits Review, November/December 1996.
Risher, Howard. “Compensating Today’s Technical
Professional.” Research Technology Management, January 2000.
Rivera, Dylan. “Tech Executives Will Preserve Barton Creek Land.”
Austin American-Statesman, July 9, 2000.
Rosenbaum, David B. “Fast Quake Recovery Redeemed State Transportation
Department.” Engineering News Record, January 16, 1995.
Sager, Ira. “Big Blue Gets Wired,” Business Week E.Biz
supplement, April 3, 2000.
Schiffman, Betsy. “Looking for the Virtues of the Virtual
Classroom.” Forbes.com, June 6, 2000.
http://www.forbes.com/tool/html/00/jun/0606/feat.htm. Internet document.
“School Dropout Rate rising; US Census Data Also Point to Enrollment
Growth.” Fort Worth Star-Telegram, October 6, 1999.
Schrank, David, and Tim Lomax. The 1999 Annual Mobility Report:
Information for Urban America. College Station, Texas: Texas A&M
University Press, November 16, 1999.
Sexnian, Analee. Regional Advantage: Culture and Competition in Silicon
Valley and Route 128. Cambridge: Harvard University Press, 1994.
Sharrad, Jeremy. “Sizing US eGovernment.” The Forrester
Report, August 2000.
Shlachter, Barry. “Nurse Provides Care By Using Telemedicine.”
Fort Worth Star-Telegram, February 20, 2000.
Silicon Valley Joint Venture. “What is Smart Permit?”
http://www.jointventure.org/initiatives/smartpermit/what_is.html. Internet
document.
Simpson, D. Dwayne, Harry Wexler, and James Inciardi. “Introduction to
the Special Issue: Drug Treatment Outcomes for Correctional Settings, Part
2.” The Prison Journal, December 1999.
Smith, Sheila, Stephen Heffler, Mark Freeland, and the National Health
Expenditures Projection Team. “The Next Decade of Health Spending: A New
Outlook.” Health Affairs, August 1999.
South Carolina Department of Transportation. “27 in 7: Peak Performance
at SCDOT.” South Carolina, August 24, 2000. Brochure.
State Board for Educator Certification. “Overview of Texas Teacher
Supply, Demand, and Utilization.” Austin, Texas, February 4, 2000. Press
release.
State Board for Educator Certification. Who is Teaching in Texas Public
Schools? Austin, Texas, 1999.
http://www.sbec.state.tx.us/pdfs/targetcertificates.pdf. Internet document.
“State’s Prisons Pushing Capacity.” Austin American
Statesman. August 25, 2000.
Summers, Lawrence H. “The New Wealth of Nations.” Remarks at the
Hambrecht & Quist Technology Conference, San Francisco, California, May 10,
2000. http://www.treas.gov/press/releases/ps617.htm. Internet document.
Sunset Advisory Commission. Texas Parks and Wildlife Department Staff
Report. Austin, Texas, April 2000.
Superior Court of San Diego County. The Dependency Court Recovery
Project. By James R. Milliken. San Diego, California, May 2000.
Symonds, Matthews. “Survey: Government and the Internet.” The
Economist, June 24, 2000.
Tanner, Michael, and Grace-Marie Arnett, eds. “What’s Wrong with
the Present System.” Empowering Health Care Consumers through Tax
Reform. Ann Arbor: The University of Michigan Press, 1999.
Technical Assistance Research Programs. “Using Complaints for Quality
Assurance Decisions.” Arlington, Virginia, March 2000.
http://www.e-Satisfy.com/pdf/complaints.pdf. Internet document.
Telecommunications Infrastructure Fund Board. “Telecommunications
Infrastructure Fund Board Master Plan.” Austin, Texas, January 27, 2000.
http://www.tifb.state.tx.us/masterplan/masterpln-table.htm. Internet
document.
Texas A&M International University, Texas Center for Border Economic and
Enterprise Development. “Trucks Crossing into Texas from Mexico,
1999.” Laredo, Texas, October 23, 2000.
http://www.tamiu.edu/coba/bti/bridge/trucks/trknorth99.htm. Internet
document.
Texas A&M University, Center for Demographic and Socioeconomic Research
and Education. Current and Future Patterns of Population Change in Texas:
Implications for the Number of Uninsured in Texas. By Steve Murdock, Tami
Swenson, Steve White, Nazrul Hoque, and Beverly Pecotte. College Station, Texas,
December 1999.
Texas Commission on Volunteerism and Community Service. “The Texas
Pledge: Keeping America’s Promise.” Austin, Texas, September 1999.
http://www.txserve.org/cnctpts/local/pledge.html. Internet document.
Texas Comptroller of Public Accounts. 1999 Annual Cash Report. Austin,
Texas, November 1999.
Texas Comptroller of Public Accounts. 2000 Annual Cash Report. Austin,
Texas, November 2000.
Texas Comptroller of Public Accounts. Breaking the Mold. Austin,
Texas, July, 1991.
Texas Comptroller of Public Accounts. Challenging the Status Quo.
Austin, Texas, March 1999.
Texas Comptroller of Public Accounts. Texas Comprehensive Annual Financial
Report for the Year Ended August 31, 1999. Austin, Texas, February 2000.
Texas Comptroller of Public Accounts. Disturbing the Peace. Austin,
Texas, December 1996.
Texas Comptroller of Public Accounts. Ensuring Compliance: State Best
Practices, by the Environmental Council of the States. Austin, Texas, May
30, 2000. Consultant’s report.
Texas Comptroller of Public Accounts. “Juveniles Doing Time at a
Cost.” Fiscal Notes, May 1999.
http://www.window.state.tx.us/comptrol/fnotes/fn9905/fna.html#juveniles.
Internet document.
Texas Comptroller of Public Accounts. “Out of the Loop.”
Fiscal Notes, January 2000.
http://www.window.state.tx.us/comptrol/fnotes/fn0001/fn.html#out. Internet
document.
Texas Comptroller of Public Accounts. “The Rx Files.” Fiscal
Notes, August 2000.
Texas Comptroller of Public Accounts. “Sharpening Soft Skills.”
Fiscal Notes, February 2000.
http://www.window.state.tx.us/comptrol/fnotes/fn0002/fna.html#sharpening.
Internet document.
Texas Comptroller of Public Accounts. Texas Estimated Health Care Spending
on the Uninsured. Austin, Texas, December 1999.
http://www.window.state.tx.us/uninsure. Internet document.
Texas Comptroller of Public Accounts. Texas Health Care Spending.
Austin, Texas, November 2000. Draft report.
Texas Comptroller of Public Accounts. Texas Innovator, March 2000.
http://www.window.state.tx.us/txinnovator/ti0003. Internet document.
Texas Comptroller of Public Accounts. Warehouse and Inventory Control,
by Resource Consultants, Inc. Austin, Texas, July 21, 2000. Consultant’s
report.
Texas Council on Workforce and Economic Competitiveness. Texas Workforce
Development Strategic Plan: September 1, 1999—August 31, 2004.
Austin, Texas, November 18, 1999.
Texas Department of Agriculture. “More Farmers and Ranchers Examining
Nature Tourism.” Austin, Texas, December 17, 1999. Press release.
Texas Department of Economic Development, Business and Industry Data Center.
“Texas Exports Database.” http://www.bidc.state.tx.us/exportdb.
Internet document.
Texas Department of Human Services. Medicaid History Report. Austin,
Texas, May 19, 1999.
Texas Department of Transportation. “Daily Road-User Costs, Incentives
and “A + B” Bidding.” Contract Administration Handbook for
Construction Projects. Austin, Texas, February 2000.
Texas Department of Transportation. Cost Effectiveness Index 1991 Project
Development Task Force Report. Austin, Texas, 1991.
Texas Department of Transportation. District and County Statistics
(DISCOS), Finance Division, Fiscal Year 1990. Austin, Texas, November
1990.
Texas Department of Transportation. District and County Statistics
(DISCOS), Finance Division, Fiscal Year 1999. Austin, Texas, November
1999.
Texas Department of Transportation. Effect of the North American Free
Trade Agreement on the Texas Highway System, by Louis Berger and Associates,
Dye Management Group, and Street Smarts. Austin, Texas, December 1998.
Consultant report.
Texas Department of Transportation. Funding Category Workshop Manual.
Austin, Texas, November 2-3, 1999.
Texas Department of Transportation. Moving Texas into the 21st Century:
Strategic Plan. Austin, Texas, June 1, 2000.
Texas Department of Transportation. Strategic Plan 1999-2003. Austin,
Texas, June 15, 1998.
Texas Education Agency, “Academic Excellence Indicator System: 1998-99
State Performance Report.” Austin, Texas, 1999.
http://www.tea.state.tx.us/perfreport/aeis/99/state.html. Internet document.
Texas Education Agency. “Schools get $10.6 Million for After-School
Programs to Curb Risky Behavior.” Austin, Texas, November 29, 1999.
http://www.tea.state.tx.us/press/pr991129.html. Internet document.
Texas Education Agency. Pocket Edition, 1998-99 Texas Public School
Statistics. http://www.tea.state.tx.us/perfreport/pocked/99. Internet
document.
Texas Education Agency. Snapshot ‘99: 1998-99 Texas School District
Profiles. Austin, Texas, 2000.
http://www.tea.state.tx.us/perfreport/snapshot/99/state.html. Internet
document.
Texas Education Agency. TEA Financial Accountability System Resource
Guide, V. 6.0. Austin, Texas, September 1999.
http://www.tea.state.tx.us/school.finance/audit/resguide6/index.html. Internet
document.
Texas Education Agency. Texas State Plan for Adult Education and Family
Literacy, July 1, 1999 through June 30, 2004. Austin, Texas, April
12, 1999.
Texas Energy Coordination Council. Biennial Report to the Legislature.
Austin, Texas, 1999.
Texas General Land Office. “About the Land Office.”
http://www.glo.state.tx.us/landoffice.html. Internet document.
Texas General Land Office. “State Lands.”
http://www.glo.state.tx.us/statelands.html. Internet document.
Texas Governor’s Office, Governor’s Executive Development Program
Subcommittee, Positive Incentives and Rewards for Performance-Based
Budgeting. Austin, Texas, January 1998.
Texas Governor’s Office, State Auditor’s Office, and Texas
Comptroller of Public Accounts. State of Texas Report on Statewide Fleet
Management, by Transportation Consultants, Inc. Austin, Texas, March 8,
2000. Consultant report.
Texas H.B. 1. 76th Leg. General
Appropriations Act. Reg. Sess. 1999.
Texas Health and Human Services Commission. “Demographic Profile of the
Texas Population Without Health Insurance, 1998.” Austin, Texas, May 2000.
Handout to the Texas Blue Ribbon Taskforce on the Uninsured.
Texas Health and Human Services Commission. Texas Medicaid in
Perspective, Third Ed., Austin, Texas, February 1999.
Texas Higher Education Coordinating Board. Office of Planning. Enrollment
Forecasts: 1998-2015, Addendum: Parity Enrollment Forecast. Austin, Texas,
January 1997.
Texas Natural Resource Conservation Commission. “Automated E-mail
Notification of Ozone Forecasts and Real-Time Warnings.”
http://www.tnrcc.state.tx.us/air/monops/o3emailnotify.html. Internet
document.
Texas Natural Resource Conservation Commission. “Environmental
Enforcement Policy Statement.” Austin, Texas, October 26, 1995.
http://www.tnrcc.state.tx.us/legal/sep/seppolicy.htm. Internet document.
Texas Natural Resource Conservation Commission. “Properties Come Clean:
Voluntary Cleanup Program Helps Return Properties to Productive Uses.”
Natural Outlook, Winter 2000.
http://www.tnrcc.state.tx.us/admin/topdoc/pd/020/00-01/propertiesclean.html.
Internet document.
Texas Natural Resource Conservation Commission. “The Texas
Environmental, Health, and Safety Audit Privilege Act (as Amended by House Bill
3459, 75th Legislature).” Austin, Texas, September 1997.
http://www.tnrcc.state.tx.us/admin/topdoc/rg/173.pdf. Internet document.
Texas Natural Resource Conservation Commission. Biennial Report to the
77th Legislature, Volume I. Austin, Texas, March 2000.
http://www.tnrcc.state.tx.us/admin/topdoc/sfr/057_99/index.html. Internet
document.
Texas Natural Resource Conservation Commission. Protecting Our Resources:
A Report to the Texas Sunset Advisory Commission. Austin, Texas, August
1999.
Texas Natural Resource Conservation Commission. Strategic
Plan—Fiscal Years 1999-2003, Volume 2: State of the Texas Environment.
Austin, Texas, June 1998.
Texas Natural Resource Conservation Commission. Strategic Plan, Fiscal
Years 2001–2005, Volume 2: State of the Texas Environment.
Austin, Texas, June 2000.
Texas Natural Resource Conservation Commission. Surface Water Rights in
Texas. Austin, Texas, November 1996.
Texas Natural Resource Conservation Commission. The State Implementation
Plan in Texas: Background Material. Austin, Texas, February 2000.
Texas Public Policy Foundation and Pacific Research Institute for Public
Policy. The Texas Index of Leading Environmental Indicators 2000. San
Antonio, Texas, April 2000.
Texas State Auditor’s Office. An Annual Report on Full-Time
Classified State Employee Turnover for Fiscal Year 1999. Austin, Texas,
March 2000. http://www.sao.state.tx.us/Reports/report.cfm?report=2000/00-707.
Internet document.
Texas Workforce Commission. Legislative Appropriations Request for Fiscal
Years 2000 and 2001. Austin, Texas, September 29, 1998.
Texas Workforce Commission. Texas Labor Market Review, September
2000.
Texas Workforce Commission. Texas Workforce Commission Marketing Strategy,
Volume One, by Angelou Economic Advisors, Inc., Austin, Texas, 1999.
Texas Workforce Commission. “Unemployment Rates.”
http://www.twc.state.tx.us/lmi/lfs/type/unemployment/unemploymentstatewidecurrent.html.
Internet document.
Texas Youth Commission. 1999 Review of Agency Treatment Effectiveness.
Austin, Texas, 1999.
Texas Youth Commission. “Texas Young Offender Recidivism Rates
Improve.” Austin, Texas, March 23, 1998.
http://www.tyc.state.tx.us/archive/Press/032398_ recidvsm.html. Internet
document.
Towns, Steve. “Portals in the House.” Government
Technology, May 2000.
http://www.govtech.net/publications/gt/2000/may/portals/portals.shtm. Internet
document.
“Transportation Projects Funded.” Engineering News Record,
October 4, 1999.
Transportation Research Board/National Research Council. “Innovative
Contracting Practices.” Transportation Research Circular.
Washington, DC, December 1991.
Uchitelle, Louis. “Business to Business: It’s Just
Beginning,” The New York Times, June 7, 2000.
Underwood, Geoffrey S. “The Internet and Privacy Issues.” In
the Tanks, March 7, 2000. http://www.policy.com/community/itt-030700.html.
Internet document.
University of Texas, Center for Energy Studies. Opportunities for Energy
Efficiency in Texas. By Bruce Hunn. Austin, Texas, 1992.
University of Texas, Telecommunications and Information Policy Institute,
“E-Government Services and Computer and Internet Use in Texas.” By
Sharon Strover and Joe Straubhaar. Austin, Texas, June 2000.
http://www.utexas.edu/research/tipi/reports/dir_final2.htm. Internet
document.
US Bureau of Labor Statistics. “Productivity and Costs.”
Washington, DC, March 7, 2000.
US Census Bureau. 65+ in the United States, Current Population Reports,
Special Studies. Washington, DC, 1996.
US Census Bureau. Population Projections: States, 1995-2025, Current
Population Reports. Washington, DC, May 1997.
http://www.census.gov/population/projections/state/stpjpop.txt. Internet
document.
US Department of Agriculture, Natural Resources Conservation Service.
Changes in Texas Land Cover/Use Between 1992 and 1997. Temple, Texas.
US Department of Commerce, US Department of Education, US Department of
Labor, National Institute of Literacy, and the Small Business Administration.
21st Century Skills for 21st Century Jobs. Washington, DC, January
1999.
US Department of Commerce, Bureau of Economic Analysis. “GDP and Other
Major NIPA Series Tables: 1929-1999.”
http://www.bea.doc.gov/bea/dn/st1.txt. Internet document.
US Department of Commerce. “The Digital Economy.” Washington, DC,
June 2000.
US Department of Commerce. The Emerging Digital Economy. Washington,
DC, June 1999. http://www.ecommerce.gov/ede. Internet document.
US Department of Education, National Center for Education Statistics.
“Projections of Education Statistics to 2009.” Washington, DC, 1999.
http://nces.ed.gov/pubs99/1999038.pdf. Internet document.
US Department of Energy, Energy Information Administration.
“Texas’ Energy Use Rankings in 1997.”
http://www.eia.doe.gov/emeu/sep/tx/src.html. Internet document.
US Department of Health and Human Services, Health Care Financing
Administration. “Quarterly Medicaid Statement of Expenditures for the
Medical Assistance Program HCFA 64.” Washington, DC, April 18, 2000.
http://www.hcfa.gov/medicaid/ofs-64.htm. Internet document.
US Department of Health and Human Services. Report to the President:
Prescription Drug Coverage, Spending, Utilization, and Prices. Washington,
DC, April 2000. http://aspe.hhs.gov/health/reports/drugstudy/index.htm. Internet
document.
US Department of Justice, Office of Justice Programs, Drug Court
Clearinghouse and Technical Assistance Project at American University.
Looking at a Decade of Drug Courts. Washington, DC, 1993.
US Department of Justice, Office of Justice Programs, Drug Courts Program
Office. Drug Court Activity Update: Composite Summary Information.
Washington, DC, February 29, 2000.
US Department of Labor. Futurework: Trends and Challenges for Work in the
21st Century. Washington, DC, August 1999.
http://www.dol.gov/dol/asp/public/futurework. Internet document.
US Department of Transportation, National Highway Traffic Safety
Administration. “State Legislative Fact Sheet: Repeat Intoxicated Driver
Laws.” Washington, DC, January 2000.
US Department of Transportation. Transborder Surface Freight Data,
1993-1999. Laredo, Texas, September 5, 2000.
US General Accounting Office. Human Capital: A Self-Assessment Checklist
for Agency Leaders. Washington, DC, September 1999.
US General Accounting Office. Managing for Results: Prospects for
Effective Implementation of the Government Performance and Results Act.
Washington, DC, June 3, 1997.
US Office of Management and Budget. A Report on the Performance-Based
Service Contracting Pilot Project. Washington, DC, May 1996.
USC Title 23, Highways, Section 134, Metropolitan Planning.
“VISA USA and Thomas Regional Partner to Lay e-Commerce Foundation for
Industrial Marketplace.” Business Wire, Inc., December 14,
1999.
Washington Department of Information Services. “DIS E-Mall Helps
Government Agencies Save Time and Money on Technology Purchases.” March 6,
2000. http://www.wa.gov/dis/techcentral/feature125.htm. Internet document.
Welch, David. “At Ford, E-Commerce is Job 1.” Business
Week, February 28, 2000.
White, Joseph. “Getting into Gear: Car Companies Have Big Plans for
e-Commerce.” The Wall Street Journal Interactive Edition, April 17,
2000.
Wilder, Clinton and Marianne Kolbasuk McGee, “Putting the
‘E’ Back in Business.” Information Week Online, January
31, 2000. http://www.informationweek.com/771/ebiz.htm. Internet document.
Wooldridge, Adrian. “Come Back, Company Man!” The New York
Times, March 5, 2000.
“Work Thrives in San Antonio.” Engineering News Record,
June 5, 2000.
“Working Hard but Staying Poor.” Heldrich Work Trends
Survey, v. 1.3, Summer 1999. http://www.heldrich.rutgers.edu/pressrel.cfm.
Internet document.
Zenios, Marios. “Telematics: the Future is in the Car.” ITS
World, January/February 2000.
Zhu, Y., M. Liu, and D.E. Claridge. Texas A&M University Energy Systems
Laboratory. A Continuous Commissioning Case Study of a State-of-the-Art
Building. College Station, Texas.
Zimmerman, Rachel and Glenn R. Simpson. “Lobbyists Swarm Legislatures
to Stop Tough Privacy Bills.” The Wall Street Journal, April 21,
2000.
|
